          
          Odyssey · by Red Sky · for Relativity teams
        

Multiply your
team's best work with Odyssey.

Take password resets, access requests, and other routine RelativityOne work off your team’s plate.

See Odyssey live → What it handles

      PURPOSE-BUILT FOR RELATIVITY ONE
      /
      Runs inside your environment
      /
      Human-in-the-loop by design
      /
      Every action logged
    

Potential impact

Routine access requests resolved quickly, without interrupting production work.

Odyssey can verify the requester, follow your approved reset procedure, restore access, and record every action.

That means shorter wait times for users, fewer interruptions for administrators, and a complete audit trail for every request.

TICKET-4821

Landed · 2:14 PM

Can't log in to my Relativity workspace

"I keep getting an error when I try to sign in. Need access this afternoon for review."

Resolved · 2:18 PM Closed by Odyssey

Access restored, user notified

Administrator intervention: Not required Audit trail recorded

The Odyssey loop

Learn. Resolve. Escalate.

L1→done

Routine work, resolved

24/7

First response, instantly

Top 5

Most common requests completed autonomously

How it works

From request to resolution, within the rules you set.

01

Request arrives

Users email Odyssey in plain language.

02

Odyssey follows the workflow

It classifies the request, performs the approved steps, and records each action.

03

Resolve or escalate

Routine requests are completed. Everything else goes to the right person with the request, summary, and steps already taken.

You decide what Odyssey can handle autonomously and where approval is required.

What Odyssey handles

Access resets

Permissions

Saved Searches

QC & Monitoring

Triage & Analytics

←

→

Auto-resolve

Password & access resets

Odyssey verifies the requester, restores access, notifies the user, and records every action. The request is completed in minutes without waiting for an administrator.

Verified · restored · recorded

01 / 05

Auto-resolve

Workspace & permission setup

Odyssey handles the routine work behind approved access changes. Users get the right workspace access without adding another task to the administrator’s queue.

Policy-checked · no admin queue

02 / 05

Draft for review

Saved search drafting

Odyssey handles the first pass on incoming saved-search requests, from simple filters to complex logic. Case teams get results faster, while administrators focus on reviewing the search instead of assembling every condition.

Requested · drafted · ready for review

03 / 05

Monitor & notify

Process monitoring and QC

Start the process and move on. Odyssey monitors progress, checks the outcome, confirms successful completion, and alerts the right person if an issue needs attention.

Monitored · checked · reported

04 / 05

Triage

Request triage and analytics

Odyssey brings order and visibility to Relativity support. It resolves approved routine requests and routes everything else to the appropriate administrator, project team, or technical specialist with the request and relevant context attached. It then shows what is driving demand, where delays occur, and which repetitive tasks are worth automating next.

Resolved · routed with context · measured

05 / 05

              
              Early access · onboarding in small cohorts
            

See Odyssey live.

A live walkthrough of Odyssey — what it does, the decisions behind it, and real work running through it. Share your details and we'll reach out to find a time.

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Multiply yourteam's best work with Odyssey.